Tag: performance management

Performance Management Strategies for Cities of All Sizes

This is a guest post by Brian Aylward, association manager for Tyler Technologies. Performance management was a hot topic recently at Socrata Connect. The most common feeling among the municipal staff, leaders and visionaries in attendance was a conflicting context of increased expectations and limited resources. One way for city leaders and staff to thrive

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How Cities Improve Service Delivery through Performance Management

In an environment of decreased city revenues, limited state and federal aid and smaller municipal workforces, the value of data-driven decisions is greater than ever. New report examines existing performance management systems in ten U.S. cities. Decreasing a backlog of housing inspections by 70 percent. Achieving a 20 percent increase in customer service satisfaction. Saving

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Are City Efforts to Improve Child Outcomes Producing Results?

City leaders are working harder than ever to improve the odds for children, youth and families.  They are increasingly leading initiatives to boost educational achievement, not only for students in K-12 public schools, but also for young children, out-of-school youth and those striving to complete a postsecondary education.  They are at the forefront of local

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